Privacy Policy

Introduction

This Privacy Policy was last updated on [Today’s Date] and applies to Gradient Solar (“we”, “us”, or “our”) and governs the privacy of its users who choose to use our website and services.

1. Information We Collect

We may collect the following types of personal information:

Contact information such as name, email address, mailing address, and phone number.
Demographic information such as age, gender, and location.
Payment information such as credit card details (we do not store payment information on our servers; all payment transactions are securely processed by our third-party payment processor).
Information you provide when you communicate with us or submit inquiries, feedback, or support requests.
Information collected automatically through cookies and similar tracking technologies, including your IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

To provide and improve our products and services.
To personalize your experience and tailor content and advertisements to your interests.
To communicate with you about our products, services, promotions, and events.
To process and fulfill your orders and transactions.
To respond to your inquiries, feedback, and support requests.
To detect, prevent, and address technical issues and security vulnerabilities.
To comply with legal and regulatory requirements.

3. How We Share Your Information

We prioritize the protection of your personal information and only share it with third parties in the following circumstances:

With Service Providers and Business Partners: We may share your personal information with service providers and business partners who assist us in operating our website, conducting our business, or servicing you. However, we ensure that these third parties agree to keep your information confidential and only use it for the purposes outlined in our Privacy Policy.
With Third-Party Advertising Partners (Opt-In Required): We may share your personal information with third-party advertising partners to deliver targeted advertisements to you based on your interests and online activities. However, we will only do so with your explicit opt-in consent. You have the choice to opt-in or opt-out of this sharing arrangement.
In Connection with Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. However, we will ensure that any such transfer is conducted in compliance with applicable privacy laws and regulations.
When Required by Law or Legal Process: We may disclose your personal information when required by law or legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. This includes responding to lawful requests from public authorities, such as subpoenas or court orders.

We respect your privacy preferences and will always strive to obtain your consent before sharing your personal information with third parties, except where required by law or for essential business purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

4. Your Choices and Rights

You have the following choices and rights regarding your personal information:

You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
You may update, correct, or delete your personal information by contacting us directly. We may retain certain information as required by law or for legitimate business purposes.
You may disable cookies and tracking technologies in your browser settings, although this may affect the functionality of our website.
Depending on your jurisdiction, you may have additional rights regarding your personal information, such as the right to access, portability, and erasure.

5. Data Security

We implement technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your jurisdiction, where data protection and privacy laws may not offer the same level of protection as in your jurisdiction. By using our website, you consent to such transfers and processing.

7. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child’s account.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We will notify you of any material changes by email or through a prominent notice on our website prior to the change becoming effective. Your continued use of our website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at [email protected].

Last updated: January 30, 2025